FAQs: School-Time Performances at Tilles Center

EMERGENCY CANCELLATIONS
Tilles Center Performance Cancellation Due to Inclement Weather

If schools throughout the area are closed due to inclement weather, Tilles Center performances will be cancelled. If, on the day prior to a performance, it appears that inclement weather may cause a performance to be cancelled, all schools will be called by our staff to alert them to this possibility. School representatives should periodically check the Tilles Center website (tillescenter.org) when winter weather advisories and warnings are in effect. Updates will be posted regularly on the home page. On the morning of the performance a message will be posted on the website no later than 6:30 AM indicating if the performance has been cancelled. If a performance is cancelled, Tilles Center will attempt to reschedule performances on a date mutually agreeable to the artists and the majority of ticket buyers.

How can I make a reservation?
Reservation requests can be submitted online through the Tilles Center website. If you are unable to submit an order online, call the Education and Outreach Department at 516.299.2389 for assistance.

Does submitting a reservation request guarantee my seats?
All school-time performance orders are subject to availability. You will receive a confirmation with payment information via email approximately one to two business days after submitting your request online.

Will I receive an invoice via mail or postal mail?
Electronic invoices will be emailed to you as a PDF file. If you would like an invoice mailed to you via U.S. Postal Service please contact the group sales department at 516.299.3100 or e-mail tillesgroups@liu.edu.

Can Tilles Center accommodate students with accessibility needs?
Yes, Tilles Center is a fully handicap-accessible facility. Please indicate any accessibility needs when submitting your order. Any changes to accessibility requirements should be communicated to Tilles Center prior to the date of the performance to ensure that proper accommodations will be made when your group arrives.

How are seats assigned?
Groups will be seated on a first-come, first-served basis when they arrive at the theatre to attend the performance. Specific seats cannot be assigned for school-time performances in advance.

When should we arrive for the show?
Tilles Center suggests that groups arrive at least 30 minutes prior to the start of the performance to allow adequate time for seating. Please review Attending a Performance at Tilles Center for more information about arrival and dismissal.

Can students eat lunch at the theater?
Due to space limitations, Tilles Center cannot allow groups to eat meals on premises. Please note that snacks and drinks are not permitted in the theater.

Are there age restrictions for these performances?
Recommended grade levels are provided for each performance. While schools may use their judgment in determining which grade/levels to bring to any performance, please remember that the bulk of the audience will fall within the recommended grades. Only children officially enrolled in each class, teachers, authorized chaperones, and other school personnel may attend. Under no circumstances will children under age 4 be allowed to attend performances. Children who are excessively noisy or create a disturbance may be asked to leave the theatre, attended by an authorized chaperone who is with their group.

Are study guides provided?
Yes. Study guides are posted to this website approximately one month prior to each performance. They will also be emailed to the address on file once they become available. We ask that your group leader forward the study guide to all teachers in your group who plan to bring classes to the performance.

How can I pay for my reservation?
There are three easy ways to pay for your reservation:
Cash – In-person at the Box Office during regular business hours
Check – Mail a check to Tilles Center
Credit Card – Pay online at TillesCenter.org. Instructions for on-line payments will be sent with your invoice.

Does Tilles Center accept purchase orders or BOCES contracts?
Yes, an approved purchase order or BOCES contract must be submitted at least one month prior to each performance in your reservation.

Schools must submit their own paperwork to Nassau or Suffolk BOCES to procure a contract. Tilles Center is not responsible for notifying BOCES of attendance.

When is my payment due?
Full payment is required at least one month prior to each performance; no deposit is required.

What is your cancellation policy?
Cancellations must be received in writing, either through mail, fax or e-mail. If reservation is cancelled more than 60 days prior to performance, there is no penalty. If cancelled 60 to 30 days prior to the performance, groups are responsible for 50% of the cost for the reserved seats. Less than 30 days prior to performance, no refund. Groups are responsible for full payment of the reservation on file regardless of whether they attend the performance. There are no refunds or exchanges.

Can I change the number of students I am bringing after I make a reservation?
You are welcome to change the quantity of tickets in your order until one month prior to the performance.

Thank you for attending Tilles Center’s School-Time Performances! Please contact the Education and Outreach Department with questions or for additional information at susan.dunbar@liu.edu or 516.299.2389.